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Payment Options

Learn about payment methods, billing cycles, and what happens when payment issues occur.

Payment Methods​

Skysize supports two payment methods:

Credit Card (Default)​

Credit card is the recommended payment method.

Benefits:

  • Automatic payment processing
  • No manual intervention required
  • Immediate payment processing
  • Easy to update
  • Supports all major card brands

Supported Cards:

  • Visa
  • Mastercard
  • American Express
  • Other major credit and debit cards

Setup:

  1. Navigate to billing account settings
  2. Select "Add Payment Method"
  3. Enter card details
  4. Save as default payment method

Bank Transfer​

Bank transfer is available under specific conditions.

When Available:

  • Larger accounts or contracts
  • Specific business arrangements
  • Upon approval from Skysize
  • Special billing agreements

Process:

  1. Contact Skysize support to request bank transfer
  2. Receive approval and bank details
  3. Set up transfer with your bank
  4. Manual invoicing and payment tracking

Considerations:

  • Manual payment processing required
  • Potential delays in payment confirmation
  • May require minimum commitment
  • Subject to approval

Billing Cycle​

Usage-Based: Metered Billing​

Skysize tracks resource usage continuously and bills it on a monthly cycle:

  • Usage is metered throughout the month as your deployments run.
  • Charges are calculated and invoiced per billing account.
  • Payment is processed automatically when you pay by credit card.

What You're Charged For​

Your bill is based on the resources your projects actually use:

  • Worker processes: how many worker processes your production deployments run, and for how long. Paid workers are provisioned in blocks of three.
  • Staging environments: each running staging deployment.
  • Development environments: each running development deployment.
  • Storage: database and filestore size, tracked automatically across your production and staging deployments. Backup storage is metered separately.
  • Committed discounts: if you have any (paid upfront separately, see Committed Discounts).
tip

Storage usage is sampled regularly: Skysize snapshots each deployment's database and filestore size and reports the change. Cleaning up large attachments or dropping unused staging deployments lowers your tracked storage automatically.

Invoices​

At the end of each billing cycle:

  1. Usage is totalled across all projects on the billing account.
  2. An invoice is generated for the billing account.
  3. Payment is processed automatically (credit card).
  4. The invoice becomes available in your billing account.
  5. An email confirmation is sent.

Payment Processing​

Automatic Payments​

For credit card payments:

  • Automatic processing at the end of each billing cycle
  • No manual action required
  • Payment confirmation via email
  • Receipt available in billing account

Manual Payments​

For bank transfer:

  • Invoice sent via email
  • Manual transfer required
  • Payment confirmation sent to Skysize
  • Account updated upon receipt

Payment Issues​

Grace Period​

If a payment fails, Skysize does not suspend your services immediately. Instead, your billing account enters a grace period during which everything keeps running while you fix the problem.

During the grace period:

  • Projects continue running normally, no service interruption.
  • A notification is sent about the payment failure.
  • You have time to update your payment method or resolve the issue with your card issuer.

When the grace period expires (if the payment is still unresolved):

  • The affected projects are deactivated: their deployments are stopped (containers paused).
  • Applications become inaccessible while suspended.
  • Your data is preserved. Databases and filestores are not deleted.

Reactivation:

  • As soon as the payment is resolved, your projects are reactivated automatically, Skysize restarts the stopped deployments.
  • Your data and configuration are exactly as you left them.
note

Suspension means your deployments are stopped, not deleted. Skysize does not delete a paid project's data because of a payment failure. (The only automatic deletion on the platform is the free-tier inactivity policy, which removes idle free-tier deployments after 30 days.)

caution

If a billing account is closed/deleted, all deployments belonging to that account are permanently removed. Deleting a billing account is a deliberate, destructive action, make sure any data you need has been backed up first.

Resolving Payment Issues​

If your payment fails:

  1. Check payment method

    • Verify card is valid and not expired
    • Ensure sufficient funds/credit
    • Check for bank/card issuer blocks

  2. Update payment information

    • Add new card if current card failed
    • Update expiration date
    • Change to different payment method

  3. Retry payment

    • Navigate to billing account
    • Select failed invoice
    • Retry payment with updated method

  4. Contact support

    • If issues persist after updating payment method
    • For questions about charges
    • To discuss payment arrangements

Managing Payment Methods​

Adding Payment Methods​

  1. Go to billing account settings
  2. Navigate to payment methods
  3. Click "Add Payment Method"
  4. Enter payment details
  5. Save and set as default (optional)

Updating Payment Methods​

Keep your payment information current:

  • Update card expiration dates before they expire
  • Replace expired or cancelled cards
  • Change default payment method as needed

Removing Payment Methods​

Remove old or unused payment methods:

  1. Ensure it's not the default payment method
  2. Go to payment methods list
  3. Select payment method to remove
  4. Click "Remove"
  5. Confirm deletion
caution

Always have at least one valid payment method on file to avoid service interruption.

Security​

Payment Security​

Skysize uses industry-standard security:

  • PCI DSS compliant payment processing
  • Encrypted card information
  • Secure payment gateway
  • No storage of full card numbers

Card Information​

  • Only last 4 digits visible in dashboard
  • Full card details never displayed
  • Secure vault storage
  • Tokenized payments

Best Practices​

Avoid Service Interruption​

  • Keep payment method current: Update before expiration
  • Monitor email: Watch for payment failure notifications
  • Set up backup payment method: Have a secondary card on file
  • Enable notifications: Ensure you receive billing emails

Cost Management​

  • Review invoices monthly: Check for unexpected charges
  • Monitor usage: Track resource consumption
  • Set up committed discounts: Save money on predictable usage
  • Clean up unused resources: Delete inactive projects

Financial Planning​

  • Understand pricing: Know how you're charged
  • Forecast costs: Estimate monthly expenses
  • Budget appropriately: Allocate funds for hosting
  • Use committed discounts: Lock in savings for stable workloads

Troubleshooting​

Payment Declined​

If your payment is declined:

  • Contact your card issuer to understand why
  • Verify card details are entered correctly
  • Check for international transaction restrictions
  • Try a different payment method
  • Contact Skysize support if issues persist

Missing Invoice​

If you can't find an invoice:

  • Check billing account invoice list
  • Verify correct billing account selected
  • Check email spam folder
  • Contact support to resend invoice

Incorrect Charges​

If you believe charges are incorrect:

  1. Review detailed usage in invoice
  2. Compare with project resource usage
  3. Check for unexpected deployments
  4. Contact support with specific concerns

Refund Requests​

For refund inquiries:

  • Review refund policy in terms of service
  • Contact support with details
  • Provide invoice number and reason
  • Allow time for review and response

Frequently Asked Questions​

Q: When will I be charged? A: Usage charges are processed at the end of each monthly billing cycle. Committed discounts are charged upfront when you purchase them.

Q: Can I change my payment method? A: Yes, you can add, update, or remove payment methods at any time in billing account settings.

Q: What happens if my card expires? A: Update your card information before expiration to avoid payment failures and service interruption.

Q: Do you offer prepaid billing? A: Committed discounts function as prepaid billing for committed resources. Contact support for other prepaid options.

Q: Can I get a refund for unused time? A: Standard billing is usage-based. Committed discounts are non-refundable. See terms of service for details.

Q: Is there a free tier? A: Yes! Skysize offers a free tier that's free forever. See Free Tier for details.